Reference

Open warung18 Privacy Policy for Clear Data Choices

The warung18 Privacy Policy explains how we collect, use and protect the account details behind your phone verification, mobile login and wallet records.

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warung18 Open warung18 Privacy Policy for Clear Data Choices
REQUEST HELP

Check Your Privacy Request Path

A clear support route matters when you want to understand a data record or change an account detail. Sign in first when you can, then use the account support path so we can match your request to the correct phone-verified account. If you cannot sign in, provide only the details needed to locate the issue; never send a password or one-time code.

Team online

Account data request

Ask our support desk to explain, correct or review eligible account data. Include your registered phone number and the specific record, such as a login or verification detail.

Wallet record question

For DANA, OVO, GoPay or QRIS records, mention the payment rail and receipt status. We use that context to locate the relevant account event without asking for your wallet password.

Access problem

If phone verification or mobile login stalls, contact support through the account help path. We may ask for safe identity checks before discussing private account data or changing access details.

DATA HANDLING

Explore How warung18 Handles Your Data

We treat this policy as part of the account flow, not as a separate page you need to decode later.

What we collect

We may collect your phone number, verification result, login events, device details and account activity needed to provide access and protect the account. We limit collection to purposes described in this Privacy Policy.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account event can create a reference, amount and status record. We use those details to reconcile your account and answer receipt questions.

Cookies and devices

Cookies and similar device signals can help remember session settings, detect unusual login behaviour and keep the mobile path working. You can manage browser cookie settings, though some account functions may then need checking again.

Account security

Phone verification helps connect account access to the correct account. We do not ask you to share a password or one-time code through support, and we may pause a request until safe checks are complete.

Retention choices

We keep account, security and payment records only for the period needed for their stated purpose, dispute handling or applicable legal duties. When a record is no longer needed, we remove or anonymise it where appropriate.

Your requests

You can ask about the data we hold, request a correction or raise an eligible deletion request through support. Tell us which account detail you mean so we can respond without exposing another account.

Browse Privacy Policy Answers for warung18

These questions cover the points we hear most often about the Privacy Policy and account access in Indonesia. If your situation is not listed, use the support route above and describe the exact data, device step or payment record you want us to check.

It explains how we collect, use, secure and retain account, device, cookie and payment records. It also describes how you can request access, correction or deletion where eligible.

We use your phone number for account creation, phone verification and access checks. It helps us connect support requests to the right account and reduce the risk of unauthorised changes.

Yes. The Privacy Policy covers records connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity, including references and status needed for account reconciliation.

We may use cookie and device signals to maintain your session, remember settings and identify unusual login behaviour. Browser controls can limit cookies, but some account steps may need to be repeated.

You can contact support with your registered phone number and the exact data request. We may complete identity checks before sharing, correcting or deleting eligible records connected with your account.

We retain records for the period needed for the stated purpose, account security, dispute handling or applicable legal duties. After that, we remove or anonymise them where appropriate.

Yes. Account access and eligibility depends on local law, and the Privacy Policy applies where local law permits. Contact support if you need the policy or request path clarified for your location.